Focus on critical performance factors

  • Customised introduction & survey messages

  • Performance leadership: Clarity of goals and performance drivers

  • Local  enablers:  Empowerment and management support

Understand what drives performance

  • Learning climate: Individual & org learning; plus, feedback and recognition

  • Communication & teamwork:  Communication & teamwork and support

  • The customer mindset:  Customer orientation; Touchpoints & processes

Identify actions for different groups

  • Productivity & improvement:  Structural barriers; Productivity / innovation

  • Optional comments & questions

  • Customised demographic questions

Other Services